When you use our services, book a ride, or contact us, we may collect the following types of information:

• Identity data: Full name, email address, phone number, and company name.
• Booking data: Pickup and drop-off locations, travel dates and times, flight numbers, passenger count, and vehicle preferences.
• Payment data: Credit or debit card details (processed securely through our payment provider — we do not store full card numbers).
• Communications: Messages, special requests, or feedback you send us via email, phone, or web forms.

• Usage data: Pages visited, time spent on site, clicks, and referring URLs.
• Device data: Browser type, operating system, IP address, and device identifiers.
• Location data: General location derived from your IP address or, if you grant permission, precise GPS location for in-app pickup assistance.

We use the information we collect solely to deliver and improve our luxury transportation services:

• Process and confirm your ride bookings, instant requests, and custom arrangements.
• Contact you to coordinate pickups, provide chauffeur details, and send booking confirmations.
• Handle billing, invoicing, and payment processing securely.
• Respond to inquiries, complaints, and support requests.
• Send service-related communications such as booking reminders and receipts.
• Improve our website, forms, and service quality based on usage analytics.
• Comply with applicable Canadian laws and regulations.

We only share your information with trusted parties who are directly involved in delivering your service:

• Chauffeurs & dispatchers: Your name, pickup/drop-off details, and contact information are shared only with your assigned driver and our dispatch team to complete your booking.
• Payment processors: Secure, PCI-compliant payment providers handle transactions. We share only what is required to process your payment.
• Service providers: Trusted third-party tools (e.g., booking software, email delivery, analytics) that assist us in operating our business, under strict data confidentiality agreements.
• Legal requirements: We may disclose information when required by law, court order, or to protect the safety and rights of our customers and staff.

We take the security of your personal information seriously and implement appropriate technical and organizational measures to protect it:

• All data transmitted via our website is encrypted using SSL/TLS protocols.
• Payment card information is processed through PCI DSS-compliant payment gateways — we never store full card numbers on our servers.
• Access to personal data is restricted to authorized personnel only, on a need-to-know basis.
• Our systems are regularly monitored for unauthorized access or vulnerabilities.

Our website uses cookies and similar technologies to enhance your browsing experience and understand how visitors interact with our site.

• Essential cookies: Required for basic site functionality such as form submissions and navigation. These cannot be disabled.
• Analytics cookies: Help us understand traffic patterns and usage (e.g., Google Analytics). Data collected is aggregated and anonymized.
• Preference cookies: Remember your settings and choices to personalize your experience across visits.

You can control or disable non-essential cookies through your browser settings at any time. Please note that disabling certain cookies may affect the functionality of our website.

As a resident of Canada, you have rights under PIPEDA (Personal Information Protection and Electronic Documents Act) regarding your personal information:

• Right to access: Request a copy of the personal information we hold about you.
• Right to correction: Ask us to correct any inaccurate or incomplete information.
• Right to withdraw consent: Withdraw consent for the collection or use of your data at any time, subject to legal or contractual restrictions.
• Right to erasure: Request deletion of your personal data where we no longer have a legitimate reason to retain it.
• Right to complain: Lodge a complaint with the Office of the Privacy Commissioner of Canada if you believe your rights have been violated.

We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, or as required by law:

• Booking records: Retained for 7 years to comply with Canadian tax and accounting regulations.
• Customer account data: Retained while your account is active, plus 2 years after your last interaction.
• Marketing preferences: Until you unsubscribe or withdraw consent.
• Support communications: Retained for 3 years for quality assurance and dispute resolution.

When data is no longer required, it is securely deleted or anonymized so that it can no longer be linked to you.

Our website may contain links to external websites or third-party services (for example, payment gateways or review platforms). These sites have their own privacy policies, which we encourage you to review.

We are not responsible for the privacy practices or content of any third-party websites. Clicking on links to external sites is done at your own discretion.

Our services are not directed at children under the age of 13. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information without parental consent, please contact us immediately and we will take steps to delete such information.

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. When we make material changes, we will update the "Last updated" date at the top of this page and, where appropriate, notify you by email.

We encourage you to review this page periodically to stay informed about how we are protecting your information. Your continued use of our services after changes are posted constitutes your acceptance of the updated policy.

If you have any questions, concerns, or requests regarding this Privacy Policy or the way we handle your personal information, please reach out to us:

• Company: Airport Limo Pickup
• Email: support@airportlimoservices.ca
• Phone: +1 (647) 525-5466 — Available 24/7
• Website: airportlimopickup.ca
• Service Area: Greater Toronto Area (GTA), Ontario, Canada